A front desk that never closes

One receptionist across WhatsApp, text, and your website

The same receptionist answers on WhatsApp, on SMS, and in the chat widget on your website. It is not three tools with three inboxes. It is one front desk with three doors, so a customer who texts on Tuesday and opens your website on Thursday is talking to something that already knows them.

You watch all of it from one place. Every conversation lands in a single inbox, and you can read it, ignore it, or step into it. Most owners rarely step in, because the conversation was handled while they were working.

• WhatsApp, SMS, and a website chat widget, answered by the same receptionist
• Answers in seconds, day and night, including the hours you are closed
• Tappable suggestion chips for slot lists, vehicle choices, and confirmations, so the customer taps instead of typing
• One inbox for every channel, so nothing is buried in a phone you left on the counter

It answers from your business, not from a script

Most chatbots are keyword matchers wearing a costume. Ask a question two degrees off the script and they repeat your opening hours. This one is different in a way you can test in the first five minutes: the model chooses what to do on every single turn, and it answers out of a knowledge base built from your business, not from a canned reply list.

For a business whose information outgrows a simple config, that knowledge base is searched by meaning rather than by exact wording, so a customer asking about a wedding gets the right answer even if the word wedding appears nowhere in your notes. When it genuinely cannot answer something, it logs the question so you can fill the gap.

• A per-business knowledge base, with vector retrieval when your information grows past a static list
• A tool chosen on every turn, so it can look things up and act rather than recite
• Unanswered questions are logged for you to fill in
• Done-for-you setup: you describe the business once and there is nothing to install or learn

It books the job, it does not just answer questions

Answering is the easy half. The half that pays is turning the answer into a booking before the customer moves on to the next business in the search results. The receptionist checks real availability, then writes the appointment straight to your calendar inside the same conversation.

It also knows the current date, the time, and the day of the week in your timezone on every request, which sounds trivial until you have seen a booking tool offer a customer a slot that already passed or a Sunday you are closed. That check happens every time, so it cannot drift.

Ordering works the same way. A food or service order is built in the conversation, with modifiers and variants, and it arrives as structured data rather than as a paragraph you have to decode. See how bookings and no-show prevention work and how conversational ordering syncs with your register.

• Real availability check, then the appointment is written directly to the calendar
• Current date, time, and day in your own timezone on every request, so it never books a closed or past slot
• Orders built in conversation, with modifiers and variants, as structured data
• Zero clicks for the customer: no callback, no link to chase, no form to fill in

It knows when to hand you the conversation

A receptionist that never escalates is a liability. This one hands over when a conversation needs a person, and it hands over with the context attached: the draft booking it was working on and the recent messages, so you are not reading a transcript from the top to work out what is going on.

There is also a floor under the whole thing. If a conversation starts going in circles, loop detection stops it and passes it to you rather than letting a customer argue with software. And you can take over any live conversation yourself from the dashboard inbox, mid sentence, without the customer having to start again.

• Escalation to the owner when a conversation needs a human, with the draft booking and recent messages attached
• Loop detection stops a conversation that is going nowhere and hands it over
• Take over any live conversation from the dashboard inbox at any point

It speaks the languages your customers speak

Conversations are handled in multiple languages on every channel, tuned to the language and the cultural context of the customer base rather than run through a literal translation. If your neighbourhood is bilingual, this is not a nice extra. It is the difference between a customer booking with you and a customer booking with whoever answered in the language they think in.

• Multiple languages on WhatsApp, SMS, and the website widget
• Tuned to the language and cultural context of your customers, not word for word translation
• The same standard on every channel, at every hour

Questions owners ask